Our Process

There are several parts of the Tangram process. Some businesses may need to go through every step, others may want to focus on one or two aspects.

Essentially, the overall process is designed to have the same outcome: a more efficient, productive and profitable business.
Essentially, the overall process is designed to have the same outcome: a more efficient, productive and profitable business.

We review, design & refine
until the system is right for you.

Only then do we implement
the system across the business.

Implement & upskill

Now & forever
we offer our support.

Enduring support

Only then do we implement
the system across the business.

Implement & upskill

Now & forever
we offer our support.

Enduring support

01
01

Review & assess

Taking a bird’s eye view, we take a look at how things are currently working and provide insightful analysis.
02
02

Maximise your strengths

Rather than start from scratch, we look at the parts of your business that are working well, and use this as a starting point. This includes looking at ways to adapt and work with systems you currently have in place.
03
03

Redesign & reshape

We design processes and an overall ‘shape’ for your business that allows you to do what you set out to do, as well as possible. This is an iterative process, in that we continue to refine and amend our first design until it’s perfect.
04
04

Create smart systems

Processes need support – so we recommend the best software solutions that will allow you to operate as planned. We handle every facet of implementation, from configuring profiles and templates, to system testing and planning your go-live strategy.
05
05

Implement & upskill

Working with your team, we implement the new systems so everyone is on the same page. This may mean working alongside management or running training sessions for staff.
06
06

Enduring support

We won’t abandon you once the initial steps are done! We know you’ll have questions and requirements over time, so we’ll be there to help you in the long run, and ensure your system continues to meet your agency goals and deliver a healthy return on your investment.